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Lady Primrose

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RETURN/REFUND/EXCHANGE

We want you to be happy with your Lady Primrose purchase, and we will accommodate returns or exchanges within 14 days of purchase, per our return policy listed below.

To start a return, please email us at customerservice@ladyprimrose.com with the following information and complete these steps:

• Order Number
• Reason for return/exchange. Complete the return form included with your order.
• Pack the item in the original packaging, secure the address label, and send the merchandise to:

Lady Primrose
Attn: Web Orders
1310 Dragon Street
Dallas, TX 75207

If you are requesting a refund, a credit will be issued to your credit card or original form of payment when we receive the returned merchandise. No credit will be given for damaged or broken items. Please note that returns and refunds are only available for items purchased directly from our website: www.ladyprimrose.com.

If we have made an error with your order or there is breakage during shipping, please contact Customer Service at 1-214-747-7673 or email customerservice@ladyprimrose.com. We apologize for any inconvenience and will arrange the re-shipment immediately.

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