Thank you for your order! All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. They are fulfilled in the order in which they are received.

DOMESTING SHIPPING RATES

Shipping charges will be a flat rate of $5.00 (USD) per order ranging from $1-$100 for ground orders. Orders exceeding $100 will receive Free Ground Shipping. However, you will see options at checkout to select other shipping services if desired. Please note that the economy and free shipping will be through USPS and will take 8-10 business days to arrive.

INTERNATIONAL SHIPPING RATES

Shipping charges for your order will be calculated and displayed at checkout. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Lady Primrose is not responsible for these charges if they are applied and are your responsibility as the customer.

SHIPPING TO PO BOXES

Fedex is unable to ship to PO Boxes. If you want your order shipped through Fedex, you will be required to provide a street address.

REFUNDS, RETURNS AND EXCHANGES

A refund, return or exchange must be processed within 14 days of receipt.

If you are requesting a refund return or exchange, please email customerservice@ladyprimrose.com explaining the reason for refund request and a Return Merchandise Form will be sent to you. A credit will be issued to your credit card when we receive the merchandise in good condition and if possible in the original shipping box or envelope. If items return to Lady Primrose damaged or broken, a full refund will not be assessed.

PLEASE NOTE that refunds are only given for items purchased from www.ladyprimrose.com.

If we have made an error with your order or there is breakage during shipping, please contact us by emailing customerservice@ladyprimrose.com. We apologize for any inconvenience and will take care of the re-shipment immediately.